So, you added Joe Smith to the company and you’ve right-click updated the “All Users” address list so he can be included in distribution lists and so that he receives emails on dynamic distribution lists. But wait, Joe is not appearing inside the GAL/OAB you just updated! If you’re using the web distribution of the offline address book, the Exchange Client Access Server waits for a ‘polling time’ to arrive before it updates…just like any standard DFS (distributed file system) in Active Directory.
Then you right clicked the OAB and selected ‘Update’. The default time is 480 minutes and of course, we don’t want to wait that long.
Through trial and error, I’ve found out WHY the user is not put into the Global Address List right away and how you can force it there.The log files are kept in individual mailboxes in the Recoverable Items folders and cannot be viewed via Outlook, OWA or any other client level access points.The default log file retention period is 90 days, but it can be easily changed using EMS. Learn how to troubleshoot Exchange Global Address List problems with this compilation of expert answers to frequently asked questions.Whether you're having trouble migrating or synchronizing your GAL or need to know how to modify, hide or remove GAL information, you'll find help here.